SHIPMENTS

At the end of your purchase you will receive email notification with the status of the order and we will process it within a maximum of 48 business hours. If after 48 business hours you have not received the notification please contact us at WhatsApp or the telephone line +57 312 5716897.

In case of any inconvenience with your purchase during the preparation or shipping process, we will refund your money. Return times vary depending on the response of our PayU Latam or PayPal payment gateways, and the internal processes of your bank.

SHIPPING TO THE ADDRESS OF YOUR CHOICE

Deliveries throughout Colombia through national courier companies and in Bogotá through our internal shipping system. Delivery times vary according to your location, weather and roads:

Delivery times for Colombia are a maximum of 15 business days (except footwear, which can take 20 business days to reach your home in Colombia, Ecuador, Mexico and the United States). Delivery times in Ecuador, Mexico and the United States are a maximum of 18 business days.

Keep in mind that Saturdays, Sundays, or holidays do not count as business days.

SHIPPING COST

• The cost of shipping depends on your location, the value will appear in the payment section (checkout), when you select the country, city and shipping address.

ORDER TRACKING

The first thing you need to do to see the status of your order is to log into your account, then access the “Orders” tab; once there you can choose the order for which you want to see its status.

If your order is in the “Completed” or “Processing” state, it means that the payment was received satisfactorily and the delivery is in process or has already been made. Any questions you have, you just have to communicate the order number and the date of purchase to our agent on WhatsApp or by phone at +57 312 5716897.

SECURE SHIPPING

In case of any inconvenience with your purchase we will review your case to send you again what you ordered or we will refund your money.

If you have any inconvenience, request, complaint or suggestion that you want to make, you can contact our PQRs line: +57 312 5716897.

GUARANTEES

The articles and garments manufactured and made in the factory of INDUSTRIAS ROBOTO S.A.S, have a warranty term of 15 days for damage and damage in the elaboration or state of the material. If during this period of time, the customer communicates with us and sends us the item in one of our stores nationwide, we will proceed to the repair, replacement and / or refund of the money.

RETURN POLICIES

You can return products within 30 days of receiving delivery in My Orders. Once returned, the product may take up to 25 days to arrive. Once we receive the product at our fulfillment center, please allow up to seven business days for the refund amount to appear in your account.